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FAQ - Frequently Asked Questions

How do I clean my SturdiBag?

Can I wash my SturdiBag in the washing machine?

How do I clean my Sturdi Shelter?

What is the Sturdi Products return/warranty policy?

Which pet carrier is airline approved?

Which Sturdi Shelter will fit on the back seat of my car?

Are the fleece pads machine washable?

Do you sell replacement parts?

Whats the best way to clean the Vinyl Doors and Vinyl Liners?

Do you ship internationally?

Can you ship overnight or expedited? 

 

How do I clean my SturdiBag?

The best way to clean a SturdiBag is to use a hose and garden nozzle if possible, then let air-dry with all fiberglass installed.

 

Can I wash my SturdiBag in the washing machine?

Yes, you can machine wash your SturdiBag, but please follow these instructions:

  1. Remove all 5 rods, the fleece pad, the foam core base and the shoulder strap.
  2. Put in washing machine without soap or a very mild soap.
  3. As soon as your washing machine is finished, take your SturdiBag out and immediately re-insert all 5 rods. Then let air-dry, do not put in the dryer!

 

How do I clean my Sturdi Shelter?

The best way to clean a Sturdi Shelter is to use a hose and garden nozzle if possible, then let air-dry. All Sturdi Products have a stain resistant coating on the material that should wipe clean without soap. If the stain or smell is so bad you have to use a soap, try to use a very mild soap/spray as to not remove the coating on the material.

 

What is the Sturdi Products return/warranty policy?

Click here to see Sturdi Products Return/Warranty Policy.

 

Which pet carrier is airline approved?

All airlines have different size restrictions, please check with your airline each time you fly.

Small Cube and Small These models are the most preferred pet carriers for in-cabin, airline travel.

Large Cube, Large and Large Divided These models are the most preferred pet carriers for in-cabin, airline travel.

Extra Large and Extra Large Divided This model is bit larger than most airlines approve, but customers have told us for many years that they have flown in-cabin with them.

Double Extra Large This model is bit larger than most airlines approve.

Incognito - This model is a little taller than most airlines allow, but can be pushed down to fit under an airline seat.

SturdiTote - This model is bit larger than most airlines approve.

 

Which Sturdi Shelter will fit on the back seat of my car?

The Car-Go SingleDouble and Triple were designed to fit in the back seat of most cars, without hindering your line of sight. The Car-Go Shelters can be used in the back of your SUV also, there are tie down loops on the bottom of each shelter for security. The Show Shelter will also fit in your vehicle but is a little taller and wider, so they hang off the front of the seat a little and block your rear view mirror slightly. All Sturdi Shelters come with seat belt attachments except Euro versions.

 

Are the fleece pads machine washable?

Yes, all Sturdi Products fleece pads are machine washable and dryer safe. Please wash on gentle cycle in washer and on low heat in the dryer.

 

Do you sell replacement parts?

Click here to see replacement parts.

 

Whats the best way to clean the Vinyl Doors and Vinyl Liners?

We sell a vinyl cleaner/protectant called 303 Vinyl Cleaner that works best. Click here for the vinyl cleaner.

 

Do you ship internationally?

Yes, we ship to most countries in the world directly from our website. Just select which items you would like then put in your shipping address and you will be given multiple shipping options.

 

Can you ship overnight or expedited? 

Yes, just select which items you would like then put in your shipping address and you will be given multiple shipping options.

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