All Sturdi Products® purchased directly from manufacturer are warranted against manufacturer defect for 24 months from purchase date. Our warranty applies when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by your pet(s), typical wear and tear over time, unreasonable use, accidents or neglect. If there is a warranty issue regarding your product, requesting an upgrade, or pet damage repair of your pet carrier, please call us at our toll free number 1-800-779-8193 or email

We offer a 30-day money back guarantee on all unused, in new condition Sturdi Products. If there is pet hair, odor or dander, we cannot offer a refund. We do not offer refunds on shipping costs, only the returned products.

Returns gladly accepted within 30 days of purchase. 

All returns are subject to a 15% restocking fee. 

Please include your full name, address, phone number and email address along with a detailed note with all returns.

Return to:
Sturdi Products
15420 92nd St. KPN
Gig Harbor, WA. 98329