Return Policy & Warranty

All Sturdi Products® purchased directly from manufacturer are warranted against manufacturer defect for 1 year from purchase date. Our warranty applies when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by your pet(s), typical wear and tear over time, unreasonable use, accidents or neglect.

We offer a 30-day money back guarantee on all unused, in new condition Sturdi Products. Shipping costs are non-refundable. Return in the packaging with all labels without pet hair, odor or dander. 

Pet damage repairs or customizations to Sturdi Products are no longer available. 

If there is a warranty issue regarding your product, please call us at 253-884-2368 or email

Depending on condition, returns may be subject to a 20% restocking fee. 

Along with your return, please include your full name, address, phone number and email address and a note relaying why the item was returned.

Return by USPS Postal Service, UPS and FedEx:  Sturdi Products, 2021 South 208th Street Suite A, Des Moines, WA 98198