All Sturdi Products® are warranted against manufacturer defect for the life of the product. Our warranty applies when the product is used for the purpose intended, under normal conditions, does not apply to damages caused by your pet(s), typical wear and tear over time, unreasonable use, accidents and/or neglect. If there is a warranty issue regarding your product, requesting an upgrade, pet damage repair or customization of your pet carrier, please call us at our toll free number 1-800-779-8193 or email

We offer a 30-day money back guarantee on all unused, in new condition Sturdi Products. If there is pet hair, odor or dander, we cannot offer a refund. We do not offer refunds on shipping costs, only the returned products. There is also a 15% restocking fee on ALL returns. NO REFUNDS AFTER 30 DAYS. Please include your full name, address, phone number and email address along with a detailed note with all returns.

When returning any Sturdi Products, please clean the products first as pet feces is considered a Class 6.2 hazardous material and is illegal to ship without the proper certifications.

Please send all returns back to:

Sturdi Products
15420 92nd St. KPN
Gig Harbor, WA. 98329