Love our cat kennel by Sturdi Products, such a well designed carrier. Then one of our arches broke from our cat decided to lay on top of it, instead of in it. Called Sturdi and was given a solutions immediately, and such a friendly knowledgeable employee on the phone. She was so helpful! Thank you for the customer service after a product is purchased that exceeded my expectations. Highly recommended your product before but now I can say it is backed up with exemplary service!
Great service!
Not sure why the product is no longer working but the replacement rod broke again right away
States order delivered but haven't received the order
Hi Amy,
We apologize for the inconvenience! We’ve checked your tracking information, and it shows that your package has been delivered. If this is not correct or you’re unable to locate it, please reach out to us at sales@sturdiproducts.com
so we can assist you further.
We want to make sure you’ve received your products and are happy to help resolve this for you.
The bars are tight which is good, but this makes it really hard to get into the bag. I was only able to get one of the 3 replacement bars into the slots. I had to measure to make sure that I ordered the correct size of the size m-L bag. Since these bars are made to fit Bothe sizes maybe having to difference sizes would be better.