I have owned my SturdiProducts carrier for 10 years. When a pole finally broke, we ordered a replacement. Re-installing it was quite challenging at first and rough on my hands, but tracking down an instructional video on Facebook made the process a breeze. Most importantly, my dog jumped right in and refuses to leave—it is her happy place because she knows it means she is coming on the trip with us!
I appreciate the quality of the sturdi-bag, which ive had for years, but the replacement parts are not worth it. I ordered a couple of the arched rods, and one arrived splintered- this was my reason for replacing it to begin with. I also ordered a baseboard. Overall, these items were quite costly given the quality and material of the replacement parts.
Was able to repair my pet carrier. These rods are an excellent replacement for the original rods. They are much better! The carrier itself has been great and now I can use it again.
I used my carrier right after receiving for a flight to Montana. The replacement rods sent worked perfectly and seem sturdier then the originals. Thank you for your quick response!
Replacement Arched Rod for Sturdi Pet Carriers
glad I was able to get the replacement I needed for my Sturdi bag small carrier since they are no longer making that size and anything bigger does not work for my small dog.
Love our cat kennel by Sturdi Products, such a well designed carrier. Then one of our arches broke from our cat decided to lay on top of it, instead of in it. Called Sturdi and was given a solutions immediately, and such a friendly knowledgeable employee on the phone. She was so helpful! Thank you for the customer service after a product is purchased that exceeded my expectations. Highly recommended your product before but now I can say it is backed up with exemplary service!
Great service!
Not sure why the product is no longer working but the replacement rod broke again right away
States order delivered but haven't received the order
Hi Amy,
We apologize for the inconvenience! We’ve checked your tracking information, and it shows that your package has been delivered. If this is not correct or you’re unable to locate it, please reach out to us at sales@sturdiproducts.com
so we can assist you further.
We want to make sure you’ve received your products and are happy to help resolve this for you.
The bars are tight which is good, but this makes it really hard to get into the bag. I was only able to get one of the 3 replacement bars into the slots. I had to measure to make sure that I ordered the correct size of the size m-L bag. Since these bars are made to fit Bothe sizes maybe having to difference sizes would be better.
The replacement arches both broken trying to insert. They may be old and dried out.
Hi Amy,
We apologize for any inconvenience this may have caused or for the delay in using your carrier. We’d be happy to send you a replacement rod to resolve the issue.
Please reach out to us at sales@sturdiproducts.com and we’ll take care of this for you. We want to ensure everything is resolved so you can use your carrier in pristine condition.
Easy to install .. my carrier is like new again
Replacement Arched Rods for SturdiBag™
Today I received my replacement arch for my sturdy bag and I’m fully trill to could continue to enlarge the life this bag.
This was a great way to restore life to my 10 year old bag! Tip: use two pairs of pliers to get the pole end in the pocket.
Great travel crate! Our pug does so well with it. Was glad to to be able to purchase these when a couple snapped in the chaos of airport travel.
I have had my pet carrier for at least 20 years now. The only part showing wear were the 3 support rods, I was easily able to get replacements sent at a reasonable price. Zippers, velcro, padding, screen material, and fabric all still in excellent working condition. I highly recommend this company and their products!
I can’t fit it on my carrier!
Hi Deborah,
I'm so sorry to hear that you're having trouble fitting the Replacement Arched Rods onto your SturdiBag carrier. We would be happy to assist you with finding a solution.
Can you confirm which size your Sturdibag is? We want to make sure you ordered the correct rods because they should fit perfectly inside.
Best,
Sturdi Team
Great customer service
Very convenient and works well when they need to be be replaced if that ever happens,
Thank you for resending my order .it was above and beyond good customer service. Thank you
Replacement Arched Rods for SturdiBag™
I’m sorry, they have not been delivered yet.
Hi Kelly,
After tracking your package, it for some reason has not left USPS. We are in contact with them. In the meantime, we will get another rod sent out to you.
Thank you for being patient.
Best,
Sturdi Products
Replacement Arched Rods for SturdiBag™
1/2 or 3/4 inch to big. Waste of money. Quality is terrible.
I appreciate Sturdi Products' commitment to sustainability!
I have had my Sturdi bag for nearly 15 years. It is amazing I can still get parts to keep it going another 15.
My cat carriers are about 20 years old but the new rods fit perfectly. I really appreciated the help in ordering the rods and the swiftness of their delivery. Your products are durable and your service is first rate.
Great service
These are very nice but, I ordered the wrong size. Do you have the medium size back in stock?
